Return & Refund Policy inewfinds.com
Return & Refund Policy
inewfinds.com — Last updated: October 14, 2026
1. Our promise
We want you and your pet to be happy with every order. If something arrives damaged, defective, or wrong — or if you simply change your mind — contact us and we will make it right. This policy explains how returns and refunds work at inewfinds.com.
2. Start every return by contacting us
All returns and refunds start with an email. Write to support@inewfinds.com within 30 days of the delivery date, include your order number, and tell us what happened. Please do not ship anything back without hearing from us first: most problems are resolved without returning the item at all, and for the rare case where a return is needed, we will give you the return address and instructions in our reply. Unauthorized shipments may be refused. We reply within 2 business days.
3. Damaged, defective, or wrong items
If your item arrives damaged or defective, or we sent the wrong item, contact us as soon as you can — ideally within 7 days of delivery — and attach a photo or short video showing the problem. You can choose:
- a full refund to your original payment method, or
- a free replacement sent to you.
In almost all cases you will NOT need to return the item. If we ever do ask for a defective item back, we cover the return shipping.
Missing a part or accessory? Tell us — we will send the missing piece free of charge.
4. Orders that never arrive
If tracking shows your order is lost, or it has not arrived well past its estimated delivery time, contact us. Once the carrier confirms the loss, we will reship your order free or refund you in full — your choice.
5. Changed your mind
If you no longer need the item, contact us within 30 days of delivery. The item must be unused, in resalable condition, and in its original packaging. Because return shipping on small items usually costs more than the item itself, in most cases we will offer you a partial refund and you keep the item — no postage, no trip to the post office.
If you prefer a full refund instead, you may return the item at your own postage cost to the address we provide after authorization. Once the returned item arrives and passes inspection, we will refund the item price to your original payment method (processing time in section 7).
6. Items we cannot accept back
- Clearance or final-sale items (unless damaged or defective on arrival)
- Gift cards
- Items damaged through misuse, accidents, or use contrary to the product instructions
- Grooming and hygiene items that have been used, for change-of-mind returns (defective items are always covered under section 3)
7. How refunds work
Refunds are issued to your original payment method only — we cannot refund to a different card or account. We process approved refunds within 3–5 business days of approval (for physical returns, after the item arrives and passes inspection). After processing, card refunds typically appear within 5–10 business days and PayPal refunds within a few days, depending on your bank or PayPal. You will receive an email confirmation when your refund is processed. Because our prices include free shipping, approved refunds cover the full amount you paid for the item.
8. Exchanges
We do not offer direct exchanges. For damaged or defective items we send a free replacement (section 3). For anything else, we will refund you so you can place a new order for the item you want.
9. Fair use
Our no-return resolutions are built on trust. If we see a repeated pattern of misuse of this policy, we may require items to be physically returned before refunding future orders.
Questions? Email support@inewfinds.com — we are happy to help.