Frequently Asked Questions

Got questions about iNewFinds, our guides, ordering, shipping or returns?
The answers below cover the things customers ask us most — if you cannot find what you need, email us at support@inewfinds.com.

1. What is iNewFinds?

iNewFinds is a pet gear website for dog and cat owners in the United States and Canada. We publish research-based buying guides and product comparisons — GPS trackers, automatic feeders, self-cleaning litter boxes, pet cameras, beds, grooming and travel gear — and we also run a small store selling selected pet supplies.

2. Do you sell products directly, or do you link to other stores?

Both. Products in our Shop are sold by us and shipped from warehouses in the United States and Canada. Products featured in our guides and reviews link out to the brand or retailer that sells them, and some of those links are affiliate links.

3. How do you research and choose the products you feature?

We compare manufacturer specifications, retailer listings, pricing and owner feedback, then rank products by use case — best overall, best budget, best for large breeds, and so on. Our guides are research-based: we do not claim hands-on testing we have not done, and we update our picks as products and prices change.

4. Are your buying guides and reviews free to read?

Yes. All of our guides, comparisons and reviews are free to read, with no account or subscription required.

5. What is an affiliate link, and does it cost me extra?

An affiliate link is a link that may earn us a commission if you buy through it. It does not cost you extra — the price is the same whether you use our link or go to the store directly. Affiliate income helps us keep the guides free. You can read the details on our Affiliate Disclosure page.

6. Where do you ship?

Our store ships within the contiguous United States (the 48 mainland states plus the District of Columbia) and to Canada’s 10 provinces. We do not ship store orders to Alaska, Hawaii, US territories, or Canada’s northern territories. Products bought through affiliate links are shipped by the seller they link to, under that seller’s own shipping areas.

7. How much does shipping cost?

Shipping is free on all store orders. The delivery cost is already included in the product price, so the price you see is the price you pay at checkout — no shipping fee is added.

8. How long does delivery take?

Orders are processed in 1–3 business days. Items stocked in our US warehouse arrive in about 3–8 business days within the United States, and items stocked in our Canadian warehouse arrive in about 5–7 business days within Canada. A small number of featured items ship from China to Canada only and take about 7–15 business days; those product pages say so clearly.

9. Why does a product say “Ships within the US only” or “Ships within Canada only”?

Because we match stock to the country it is in: US warehouse stock serves US customers and Canadian warehouse stock serves Canadian customers. This keeps delivery faster and avoids cross-border delays and surprise fees. The product page states each item’s shipping region, and checkout will not accept an order for delivery to a region the item cannot serve.

10. Can I pay in Canadian dollars?

Yes. Use the currency switcher at the top of the shop to view prices in USD or CAD, and you will be charged in the currency you select at checkout.

11. How do I track my order?

Go to our Track Your Order page and enter your order number and the email address you used at checkout. Once your order ships, the latest delivery status will appear there.

12. What if my order arrives damaged, defective, or wrong?

Contact us within 30 days of delivery and include a photo or a short video of the problem. For quality issues like these we will arrange a full refund or a free replacement — and in most cases you will not need to ship the item back.

13. Can I return an item if I changed my mind?

Please contact us before sending anything back. Change-of-mind requests are handled case by case under our Return & Refund Policy. Never ship a return without contacting us first: items sent back without authorization, or to the wrong address, cannot be refunded.

14. Do you guarantee product quality?

For products bought in our store, you are covered by our Return & Refund Policy if an item arrives damaged or defective. For products bought through affiliate links, the selling brand’s warranty and return policy apply. We research reliability before featuring a product, but we do not control the seller’s manufacturing or service.

15. How do I contact you?

Email us at support@inewfinds.com or use the Contact Us page. We reply by email, usually within 1–2 business days.

16. How do I place an order in your store?

Find the product in our Shop, choose any options such as size or colour, add it to your cart and check out with your email and delivery address. You can pay by card or with PayPal. You will receive an order confirmation by email.

17. Which payment methods do you accept?

We accept credit and debit cards through Stripe, and PayPal. You are charged in the currency you select at checkout — US dollars or Canadian dollars.

18. Is my payment information safe?

Yes. Payments are processed by Stripe and PayPal on their secure systems; your full card number is never sent to or stored on our website.

19. Why are some products in your guides not sold in your store?

Large or complex products — such as GPS tracker collars, self-cleaning litter boxes and high-end feeders — are usually best bought directly from the brand, so we cover them in guides and link you to the seller. Our own store focuses on selected pet supplies we can stock and ship reliably from US and Canadian warehouses.

20. Why is the price on the retailer’s site different from the price in your guide?

Retail prices change often. Each comparison page states when its prices and specs were last checked, and the price at the retailer when you click through is the one that applies. Prices in our own store are set by us and shown at checkout with no added shipping fee.

21. Can a brand pay to be ranked first in your guides?

No. Rankings are decided by our research and by use case, and brands cannot pay for placement. Some links earn us a commission, but commission rates do not change the order of our picks.

22. Do you receive free products from brands?

Our current guides are based on desk research — specifications, listings and owner feedback — not on free samples. If a brand ever provides a product for coverage, we will disclose it clearly on that page.

23. What do labels like “Best Overall” and “Best Budget” mean?

They describe the job each product is best at, not a single score. “Best Overall” is the pick we would recommend to most owners, “Best Budget” is the strongest low-price option, and other labels name a specific strength, such as best for large breeds or best for small apartments.

24. How often do you update your guides?

We review our guides when products, prices or line-ups change, and each comparison page shows the month its prices and specs were last checked. If you spot something out of date, email us and we will re-check it.

25. Can I suggest a product for you to review?

Yes — email support@inewfinds.com or use the Contact Us page. Reader suggestions that fit our categories (dog and cat gear) go into our research queue, although we cannot cover everything we receive.

26. The size or colour I want is out of stock. When will it be back?

Stock levels vary by warehouse and can change quickly. You can check the product page again later or email us and we will tell you what we know — but we cannot promise restock dates.

27. Do you offer discount codes?

Our store prices already include free shipping. Any current promotion will be shown on the website, and newsletter subscribers hear about new arrivals and offers first — you can sign up at the bottom of the homepage.

28. Do you have a physical store I can visit?

No. iNewFinds is online only, which keeps our costs down; we serve customers across the United States and Canada through this website.

29. Which company runs iNewFinds?

iNewFinds is operated by Digital Nomad Global Inc, a Canadian company. We research products from Canada and sell to customers in both Canada and the United States.

30. What personal information do you collect, and how is it used?

We collect the information needed to run the site and fulfil orders — such as your name, address and email at checkout, and email addresses given for our newsletter. We do not sell your personal information. Our Privacy Policy explains what we collect, why, and your choices.

Scroll to Top