Where we ship

We ship to the contiguous United States (the 48 mainland states plus the District of Columbia) and to Canada’s 10 provinces. We do not currently ship to Alaska, Hawaii, US territories, Yukon, the Northwest Territories, or Nunavut; checkout will not offer a shipping method for those addresses.

Not every product ships to both countries — each product ships from a warehouse in the US or Canada, and its product page states where it can be delivered:

  • 2-in-1 Automatic Pet Feeder & Water Dispenser — ships within Canada only
  • Gravity Pet Feeder & Water Dispenser — ships within the US only
  • Cat Scratcher Board — ships within the US only
  • Retractable Dog Leash — ships within the US only
  • Cat Steam Brush — ships within Canada only
  • Remote Control Interactive Cat Car Toy — ships within Canada only
  • LED Light-Up Dog Collar — ships within Canada only

Products bought through affiliate links on our Guides & Reviews pages are not covered by this policy — those orders ship under the retailer’s own shipping policy.

Shipping cost

Shipping is free on all orders. The price shown on the product page already includes shipping — no shipping fee is added at checkout. Prices are shown in USD for US visitors and CAD for Canadian visitors; the amount you see at checkout is the amount you pay, in that currency.

Processing time

Orders are processed within 1–3 business days. You will receive an email confirmation when your order ships, with tracking information where available.

Delivery time

Estimated delivery after your order ships is 3–8 business days for US addresses and 5–7 business days for Canadian addresses. A few specialty items ship from China to Canada only — their product pages say so — and delivery for those items is 7–15 business days. Estimates are not guarantees; carrier delays, weather, and holidays can extend them.

Tracking

Tracking is provided for most orders. Please allow 24–48 hours after your shipping confirmation for tracking to update.

Wrong address

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrectly entered address, but contact us as soon as possible and we will do our best to help.

Damaged, lost, or missing orders

If your order arrives damaged, or tracking shows it lost in transit, contact us within 30 days of the delivery date (or the expected delivery date) and we will arrange a replacement or refund — see our Returns & Refunds Policy for details.

Questions

Questions about shipping: use the Contact Us page.

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